Last Updated: 13th May 2025
1. Introduction
Welcome to Ladva Realtors. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
Ladva Realtors is a registered real estate agency operating in Kenya, committed to providing professional property services in compliance with all applicable laws and regulations.
2. Services
Ladva Realtors provides the following services:
- Real estate brokerage and agency services
- Property listing and marketing
- Property valuation referrals
- Real estate consultation
- Property management services
- Investment advisory services
Our services are subject to availability and may vary by location within Kenya.
3. Use of Website
3.1 Acceptable Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Transmit any harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems
- Copy, reproduce, or distribute our content without permission
- Use automated systems to access our website without authorization
3.2 Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of Ladva Realtors or our licensors and is protected by copyright laws. You may not use our intellectual property without written permission.
4. Property Listings
4.1 Accuracy of Information
While we strive to ensure accuracy, property information is provided by third parties. Ladva Realtors does not guarantee the accuracy, completeness, or reliability of listing information. Users should independently verify all property details.
4.2 Availability
Property listings are subject to prior sale, withdrawal, or price changes without notice. We do not guarantee the availability of any listed property.
5. Client Obligations
As a client of Ladva Realtors, you agree to:
- Provide accurate and complete information
- Cooperate with our reasonable requests
- Comply with all applicable laws in real estate transactions
- Pay agreed-upon fees and commissions promptly
- Maintain confidentiality of sensitive information
6. Fees and Commissions
6.1 Commission Structure
Our commission rates are agreed upon before services commence and are outlined in our service agreements. Standard rates apply unless otherwise negotiated.
6.2 Payment Terms
Commissions are typically due upon successful completion of a transaction. Specific payment terms are detailed in individual service agreements.
6.3 Additional Fees
Clients may be responsible for third-party fees including but not limited to:
- Legal fees
- Valuation fees
- Government taxes and duties
- Property inspection fees
7. Privacy and Data Protection
We are committed to protecting your privacy in accordance with Kenya’s Data Protection Act. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.
8. Limitation of Liability
8.1 Service Liability
Ladva Realtors acts as an intermediary in real estate transactions. We are not liable for:
- Actions or omissions of third parties
- Property defects or issues not disclosed by sellers
- Changes in property values
- Failed transactions due to circumstances beyond our control
8.2 Financial Limits
Our liability for any claim arising from our services is limited to the commission received for the specific transaction in question.
9. Indemnification
You agree to indemnify and hold Ladva Realtors, its employees, and agents harmless from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your violation of any laws or regulations
- Your use of our services
- Any dispute between you and third parties
10. Dispute Resolution
10.1 Negotiation
Parties shall first attempt to resolve disputes through good faith negotiation.
10.2 Arbitration
If negotiation fails, disputes shall be resolved through arbitration in accordance with the Arbitration Act of Kenya. The arbitration shall be conducted in Nairobi, Kenya.
10.3 Governing Law
These Terms are governed by the laws of the Republic of Kenya.
11. Professional Conduct
Ladva Realtors adheres to the ethical standards set by the Estate Agents Registration Board of Kenya and other relevant professional bodies. We are committed to:
- Acting with integrity and professionalism
- Maintaining client confidentiality
- Avoiding conflicts of interest
- Providing honest and transparent services
12. Termination
Either party may terminate our service agreement with written notice as specified in individual contracts. Upon termination:
- Outstanding fees become immediately due
- All property access and marketing activities cease
- Confidentiality obligations remain in effect
13. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Civil unrest
- Technology failures
- Pandemics
14. Modifications to Terms
Ladva Realtors reserves the right to modify these Terms at any time. Changes become effective upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.
15. Anti-Money Laundering
In compliance with Kenyan law, we maintain strict anti-money laundering policies. We may require:
- Proof of identity
- Source of funds documentation
- Additional due diligence for high-value transactions
16. Electronic Communications
By providing your email address, you consent to receive electronic communications from us regarding our services, property listings, and marketing materials. You may opt-out at any time.
17. Accessibility
We strive to make our services accessible to all users. If you require special accommodations, please contact us to discuss your needs.
18. Third-Party Services
We may recommend third-party services (legal, financial, inspection). We are not responsible for the quality or outcomes of third-party services. Users should conduct their own due diligence.
19. Entire Agreement
These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Ladva Realtors regarding our services.
20. Contact Information
For questions about these Terms or our services, please contact us
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
22. Language
These Terms are written in English. In case of any translation, the English version shall prevail.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
