Ladva Realtors
At Ladva Realtors, we are committed to protecting your privacy and ensuring the security of your personal data in compliance with the Data Protection Act, 2019, the Data Protection (General) Regulations, 2021, and other applicable laws in Kenya. This Privacy Policy explains how we, as a data controller, collect, use, disclose, and safeguard your personal data when you interact with us through our website, email (sales@ladvarealtors.com), phone, or WhatsApp (+254 729 088 853 or +254 721 473 518).
We are registered with the Office of the Data Protection Commissioner (ODPC) as required under the Data Protection (Registration of Data Controllers and Data Processors) Regulations, 2021.
By engaging with our services, providing your personal data, or continuing to use our website, you consent to the practices described in this policy (where consent is the applicable legal basis).
1. Information We Collect
We collect the following types of personal data:
a. Personal Information
- Name, phone number, email address, physical address, and other contact details provided during inquiries, property viewings, or transactions.
- Identification details (e.g., National ID, passport number, KRA PIN) required for property transactions, legal agreements, or compliance with Kenyan laws (e.g., anti-money laundering requirements).
- Financial information (e.g., bank details, payment references) necessary for processing property purchases, rentals, or related payments.
b. Non-Personal / Technical Information
- Browsing data, such as IP addresses, browser type, device information, and usage patterns collected automatically via our website.
- Cookies, tracking technologies, and analytics data (e.g., via Google Analytics) to enhance user experience and monitor site performance.
c. Communication Data
- Details shared via emails to sales@ladvarealtors.com, phone calls, or WhatsApp conversations (+254 729 088 853 or +254 721 473 518).
- Feedback, inquiries, complaints, or other information submitted to us.
2. How We Collect Information
We collect data through:
- Direct interactions (e.g., contact forms on our website, emails, phone/WhatsApp communications, or in-person meetings).
- Automatic collection during website visits (cookies and similar technologies).
- Third parties (e.g., property listing platforms, legal entities, or credit reference bureaus), only with your consent or as permitted by law.
3. How We Use Your Information
We process your personal data for the following purposes:
- Responding to inquiries about properties in areas such as Westlands, Kilimani, Lavington, Kileleshwa, Runda, and others.
- Facilitating property viewings, valuations, sales, rentals, leases, or related real estate transactions.
- Processing payments and completing contractual obligations.
- Sending marketing communications (e.g., new listings, promotions) only with your explicit consent.
- Complying with legal obligations (e.g., identity verification, tax reporting, or property registration under Kenyan law).
- Improving our services, website, and user experience through analytics and feedback (where our legitimate interests apply and do not override your rights).
4. Legal Basis for Processing
We rely on the following lawful bases under the Data Protection Act, 2019:
- Consent — For marketing communications or non-essential processing (you may withdraw consent at any time).
- Contract — To perform agreements, such as property sales, rentals, or service provision.
- Legal Obligation — To comply with laws (e.g., property transaction regulations, tax requirements).
- Legitimate Interests — For business operations like website improvement, fraud prevention, or direct marketing (balanced against your rights).
5. Sharing Your Information
We may disclose your personal data to:
- Service providers (e.g., legal firms, surveyors, valuers, payment processors, or cloud storage providers) bound by confidentiality and data protection obligations.
- Government authorities or regulatory bodies (e.g., for property registration, tax compliance, or as required by law).
- Marketing partners — only with your explicit consent.
We do not sell or rent your personal data. Any sharing is limited to what is necessary and protected by contracts or law.
6. Data Security
We implement appropriate technical and organizational measures, including:
- Encryption for sensitive transmissions and storage.
- Access controls and secure storage for physical/digital records.
- Regular security assessments.
In the event of a personal data breach, we will notify the ODPC and affected data subjects without undue delay, as required by the Data Protection (General) Regulations, 2021.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes above, comply with legal obligations (e.g., retaining transaction records for up to 7 years under tax laws), or resolve disputes. After this period, data is securely deleted, destroyed, or anonymized.
8. Your Rights
Under the Data Protection Act, 2019, you have the following rights (subject to exceptions):
- Access — Obtain confirmation and a copy of your data.
- Rectification — Correct inaccurate or incomplete data (we respond within 14 days per regulations).
- Erasure (“right to be forgotten”) — Request deletion where applicable.
- Restriction — Limit processing in certain circumstances.
- Objection — Object to processing (e.g., for marketing).
- Data Portability — Receive your data in a structured, machine-readable format.
To exercise these rights, contact us at sales@ladvarealtors.com or via phone/WhatsApp (+254 729 088 853 or +254 721 473 518). We will respond within the timelines set by the regulations (e.g., 7-14 days for most requests). Complaints can also be lodged with the ODPC.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for functionality, analytics, and performance. You can manage preferences via your browser settings or our cookie consent tool (where implemented). For details, see our cookie notice.
10. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices — review their policies directly.
11. International Data Transfers
If personal data is transferred outside Kenya (e.g., to cloud providers), we ensure adequate safeguards (e.g., standard contractual clauses, adequacy decisions, or binding corporate rules) as required under section 48-50 of the Act and the General Regulations.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in practices, technology, or legal requirements. Significant changes will be notified via our website and/or email. The updated policy is effective from the date posted.
13. Contact Us
For questions, rights requests, complaints, or further information:
- Phone/WhatsApp: +254 729 088 853 or +254 721 473 518
- Email: sales@ladvarealtors.com
We encourage you to contact us first; if unsatisfied, you may escalate to the Office of the Data Protection Commissioner (ODPC).
This policy is effective as of January 2026. Thank you for trusting Ladva Realtors with your personal data.
